Frequently Asked Questions

Answers to common Roadside Assistance questions.

About

Roadside Assistance plans keep RVs and vehicles protected in the event of roadside breakdowns. From towing options to service technicians, your rig gets the help it needs to get you back on the road. Good Sam Roadside Assistance has handled nearly two million roadside breakdowns.

Good Sam Roadside Assistance handles all types of vehicles, and our RV service is unparalleled. We provide the right tools when you're in need of roadside assistance, working with the best, most efficient and professional RV towing and repair companies.

Read Testimonials from dozens of Good Sam Roadside Assistance members.

The leaders in the RV roadside assistance industry, Affinity Road & Travel Club, LLC and Americas Road & Travel Club, Inc are fully licensed motor clubs that provide the benefits and services for the Good Sam Road Assistance program. Benefits and services provided by Americas Road & Travel Club, Inc. for members residing in Alaska, Alabama, Utah and Virginia; and by Affinity Road & Travel Club, LLC for members residing in all other states.

Yes, you can choose to cancel at any time, no questions asked. You will be given a pro-rated refund of your membership dues, less our cost for any roadside assistance benefits provided (see MBB for details).

Plans

You can find member benefit brochures here for each Good Sam Roadside Assistance plan.

To better enjoy your travels, we provide access to a live concierge agent who will assist you in: finding alternate transportation, helping to locate lodging (including campgrounds), and offering suggestions for the nearest restaurants.

Good Sam Roadside Assistance offers Emergency Medical Referral Service to assist you with a personal or medical emergency associated with an accident or illness while you're on the road. We help locate legal, medical, or dental help, assist in the replacement of lost prescriptions, or assist in making travel arrangements.

Trip Interruption Assistance is a reimbursement benefit when your vehicle is unable to be driven or towed for more than 24 hours as a result of a collision with another vehicle*. You can receive up to $2,000 reimbursement for expenses such as meals, hotel, rental car. Trip Interruption Assistance is only available if the vehicle isn't considered a total loss by your insurance carrier.

Coverage

Getting help during a roadside emergency requires three easy steps. 

  1. Simply call our toll-free roadside assistance number located on the back of your Good Sam Roadside Assistance membership card.
  2. We may be able to identify your location using our Caller Locator technology with your permission. Otherwise, please describe your location and vehicle, including the nearest cross street and the make, model and color of your vehicle. 
  3. Describe your situation to one of our RV Certified dispatch representatives, all of whom are specifically trained to answer questions about RV complexities and how to handle vehicle disablement situations. 

The Good Sam Roadside Assistance covers members as well as their spouse/domestic partner and dependent children, free of charge. Other roadside assistance providers may charge $25-65 per additional driver.

Roadside Assistance averages 45-60 minutes to arrive. However, when you call for roadside service, a service representative will be able to give you an accurate estimated time of arrival.

Good Sam Roadside Assistance has a network of over 40,000 service and repair facilities across the U.S. and Canada to provide towing and roadside services. The tow provider is chosen based on how close they are to your location, if they have the proper equipment for your particular vehicle, and their availability for a timely dispatch.

Good Sam Roadside Assistance offers unlimited towing to the nearest service provider.

Yes! Good Sam Roadside Assistance covers the cost to tow both vehicles to the nearest capable professional service center. If the repairs on your truck are serious enough, Good Sam Roadside Assistance will pay to have your travel trailer taken to a safe location.

All services within the US and Canada are prepaid by Good Sam Roadside Assistance so you don't have to pay or deal with reimbursement forms.

Yes, Good Sam Roadside Assistance provides sign-and-drive coverage throughout North America, including Alaska, Canada and Hawaii. You're also covered in Mexico, Puerto Rico, and the U.S. Virgin Islands*.

Many organizations and groups have started adding roadside assistance memberships as a part of their enhanced benefits packages. To learn more about what Good Sam can do for your organization, please visit Roadside Assistance Corporate Memberships.

With a Good Sam Extended Service Plan, it’s more than a warranty. Good Sam also offers products extended protection plans for your RV or vehicle. With an extended service plan, if you breakdown you can choose your own RV REPAIR location and choose your deductible.

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