Frequently Asked Questions

Answers to common Roadside Assistance questions.


Roadside Assistance plans keep RVs and vehicles protected in the event of roadside breakdowns. From towing options to service technicians, your rig gets the help it needs to get you back on the road. Good Sam Roadside Assistance has handled nearly three million roadside breakdowns.

Good Sam Roadside Assistance handles all types of vehicles, and our RV service is unparalleled. We provide the right tools when you're in need of roadside assistance, working with the best, most efficient and professional RV towing and repair companies.

Read testimonials from dozens of Good Sam Roadside Assistance members.

The leaders in the RV roadside assistance industry, Affinity Road & Travel Club, LLC and Americas Road & Travel Club, Inc are fully licensed motor clubs that provide the benefits and services for the Good Sam Road Assistance program. Benefits and services provided by Americas Road & Travel Club, Inc. for members residing in Alaska, Alabama, Utah and Virginia; and by Affinity Road & Travel Club, LLC for members residing in all other states.

Yes, you can choose to cancel at any time. You will receive a prorated refund for the unused portion of your Membership term. If you have utilized any Roadside Services during your membership term, no refund is owed. Review Membership Benefit Brochures for benefits and service limitations.


Click here to find the Roadside Assistance member benefit brochures for each of the Good Sam Roadside Assistance RV and Auto plans.

To better enjoy your travels, we provide access to a live concierge agent who will assist you in: finding alternate transportation, helping to locate lodging (including campgrounds), and offering suggestions for the nearest restaurants, if your vehicle is disabled.

Good Sam Roadside Assistance offers Emergency Medical Referral Service to assist you with a personal or medical emergency associated with an accident or illness while you're on the road. We help locate legal, medical, or dental help, assist in the replacement of lost prescriptions, or assist in making travel arrangements.

Trip Interruption Assistance is a reimbursement benefit when your vehicle is unable to be driven or towed for more than 24 hours as a result of a collision with another vehicle vehicle more than 100 miles from your home. You can receive reimbursement (up to $1,200 for RV / up to $1,000 for Auto) for expenses such as meals, hotel, and rental car. Trip Interruption Assistance is only available if the vehicle isn't considered a total loss by your insurance carrier.


Getting help during a roadside emergency requires three easy steps. 

  1. Call to speak with dispatch agents ready to assist - 1-800-947-0770.
  2. We may be able to identify your location using our Caller Locator technology with your permission. Otherwise, please describe your location and vehicle, including the nearest cross street and the make, model and color of your vehicle. 
  3. Describe your situation to one our dispatch representatives, all of whom are specifically trained to answer questions about RV complexities or auto disablements.

The Good Sam Roadside Assistance covers members as well as their spouse/domestic partner and dependent children, free of charge. Other roadside assistance providers may charge $25-65 per additional driver.

When you request roadside service, our dispatch agents will promptly provide you with an estimated time of arrival. To keep you updated, you can even opt in to receive text message updates throughout the service process. Although delays may sometimes occur due to factors outside our control such as weather, traffic, and road conditions, we always strive to deliver efficient service. It is important to note that certain situations such as longer-distance tows, after-hours service requests, and service requests in remote areas may require longer wait times but rest assured that we will do everything we can to minimize any inconvenience.

Good Sam Roadside Assistance has a network of over 40,000 service and repair facilities across the U.S. and Canada to provide towing and roadside services. The tow provider is chosen based on how close they are to your location, if they have the proper equipment for your particular vehicle, and their availability for a timely dispatch.

Good Sam Roadside Assistance offers unlimited distance towing to the nearest independent professional service center capable and willing to repair your vehicle. Under Platinum+ RV includes destination of your choice within 100 miles of the disablement location.

Yes! Good Sam Roadside Assistance covers the cost to tow both vehicles to the nearest capable professional service center. If the repairs on your truck are serious enough, Good Sam Roadside Assistance will pay to have your travel trailer taken to a safe location.

All services within the U.S. and Canada are prepaid by Good Sam Roadside Assistance so you don't have to pay or deal with reimbursement forms.

Yes, Good Sam Roadside Assistance provides sign-and-drive coverage throughout North America, including Alaska, Canada and Hawaii. You're also covered in Mexico, Puerto Rico, and the U.S. Virgin Islands, where we provide roadside emergency services up to a maximum of $250 - $1,000 (depending on which Plan you purchase) per one-year term of membership.

Many organizations and groups have started adding roadside assistance memberships as a part of their enhanced benefits packages. To learn more about what Good Sam can do for your organization, please visit Roadside Assistance Corporate Memberships.

With a Good Sam Extended Service Plan, it’s more than a warranty. Good Sam also offers products extended protection plans for your RV or vehicle. With an extended service plan, if you breakdown you can choose your own RV repair location and choose your deductible.


Certainly! We do offer corporate and group rates tailored to the needs of companies and organizations like yours. To receive more information about these specialized rates and to explore how we can best meet your requirements, please take a moment to submit an inquiry through our contact form. Our dedicated team will be delighted to assist you and provide you with all the necessary details. We're excited about the opportunity to work together and provide you with competitive rates that cater to your unique needs.


Please submit your information through the provider submission form. Our Provider Relations department will review your submission, guide you through the application process, and provide all the necessary information.

Good Sam Roadside Assistance offers a wide range of services, including but not limited to:

  • Towing services for disabled vehicles, including Light, Medium, and Heavy Duty GVWR classes.
  • Battery jump-starts and replacements.
  • Flat tire changes.
  • Fuel and fluid delivery.
  • Lockout assistance.
  • Winching and extrication for vehicles stuck in difficult situations.
  • RV-specific services, including motorhomes, travel trailers, fifth wheels, and campers.
  • Mobile repair services for on-site assistance and minor repairs.

When a member requests assistance, our system matches their location and service needs with the closest available provider. The provider is then dispatched to the member's location to provide the required roadside assistance.

Good Sam Roadside Assistance and its affiliates handle payment directly with providers. We have a streamlined billing process in place, ensuring prompt payment for services rendered. Providers are required to submit accurate and timely invoices for reimbursement.

Good Sam Roadside Assistance prioritizes excellent customer service. Providers are expected to deliver prompt and professional assistance to our members. Response times should align with the standards set by Good Sam, ensuring timely arrival and efficient resolution of roadside incidents.

Good Sam Roadside Assistance and its affiliates maintain a strong partnership with its providers. We conduct regular performance evaluations, customer satisfaction surveys, and quality control checks to ensure consistent delivery of high-quality roadside assistance. Providers are expected to meet our service level agreements and comply with our established standards.

Good Sam may require providers to undergo training sessions or participate in orientation programs to ensure familiarity with our service protocols, member expectations, and any specific requirements related to roadside assistance for RVs or other specialized vehicles.

Yes, providers can choose to exclusively offer their services to Good Sam Roadside Assistance. However, this exclusivity may vary based on the terms of the provider agreement.

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